---
title: How to Let WooCommerce Customers Upload Files to Google Drive
description: "Do you sell something that needs a file from the customer, like a portfolio for a review session, a logo for a custom print or a document to check? You can easily collect those files with **DriveHub** and **WooCommerce**. Each…"
url: "https://sovlix.com/docs/how-to-let-woocommerce-customers-upload-files-to-google-drive/"
updated: "2026-10-07"
category: DriveHub / eCommerce Integration
---

# How to Let WooCommerce Customers Upload Files to Google Drive

Do you sell something that needs a file from the customer, like a portfolio for a review session, a logo for a custom print or a document to check? You can easily collect those files with **DriveHub** and **WooCommerce**.

Each upload goes straight into your Google Drive, in its own folder for every order, so your server stays light and you never have to dig through email attachments. You then approve or decline each file right from the order screen.

Here is an easy, step-by-step guide to help you set it all up!

**Note:** This needs DriveHub Pro.

## Step 1: Install WooCommerce, DriveHub and DriveHub Pro

First, make sure all three plugins are ready:

- From your WordPress admin, click on **Plugins** > **Add New Plugin**.
- Search for **WooCommerce**, click **Install Now** and then **Activate**.
- Do the same for **DriveHub**.
- Add **DriveHub Pro** on top. Read [How to Install and Activate DriveHub Pro](https://sovlix.com/docs/how-to-install-and-activate-drivehub-pro/) if you haven't done that yet.

[![Search for DriveHub in Add Plugins, then click Install Now and Activate](https://sovlix.com/wp-content/uploads/2026/10/drivehub-woocommerce-customer-uploads-00-install-drivehub.webp)](https://sovlix.com/wp-content/uploads/2026/10/drivehub-woocommerce-customer-uploads-00-install-drivehub.webp)

## Step 2: Connect Your Google Drive Account

Customer files can only go to a connected Google account:

- Open **DriveHub** and click on **Start Setup**.
- Click on **Add Account**.
- Choose the Google account that should receive the uploads and allow the permissions.

Read our [step by step setup guide](https://sovlix.com/docs/drivehub-manual-google-drive-connection-setup-guide/) to avoid any confusion.

## Step 3: Turn On Customer Uploads

Now open the WooCommerce settings in DriveHub:

- Go to **DriveHub** > **Integrations**.
- Find the **WooCommerce** card under **Stores and courses**.
- Click on **Set up** (or, if the card already has a switch, the small settings icon next to it).
- In the **WooCommerce** window, turn on **Let customers upload**. More options appear below it.

[![Let customers upload turned on in the WooCommerce settings window](https://sovlix.com/wp-content/uploads/2026/10/drivehub-woocommerce-customer-uploads-01-turn-on-customer-uploads.webp)](https://sovlix.com/wp-content/uploads/2026/10/drivehub-woocommerce-customer-uploads-01-turn-on-customer-uploads.webp)

## Step 4: Choose When and Where the Upload Box Shows

These options decide when customers see the upload box:

- **Order status:** Click the statuses that allow uploads on the order pages (for example **Processing** and **Completed**). If you leave them all off, DriveHub uses **Pending Payment**, **Processing** and **On-Hold**.
- **Shown on:** Click the places the box appears: **Product**, **Cart**, **Checkout**, **Order Received** and **My Account**.
- **Checkout page upload box:** Choose where the box sits on the classic checkout, for example **Under each product in the order review** or **Before the payment section**. The Checkout block always shows it under each product.

[![Order status and Shown on choices for the customer upload box](https://sovlix.com/wp-content/uploads/2026/10/drivehub-woocommerce-customer-uploads-02-choose-upload-places.webp)](https://sovlix.com/wp-content/uploads/2026/10/drivehub-woocommerce-customer-uploads-02-choose-upload-places.webp)

**Tip:** The **Order status** list only applies to the **Order Received** and **My Account** pages. The product, cart and checkout boxes show before an order exists.

## Step 5: Choose Folders and File Names

Next, decide where the files land in Google Drive and how they are named:

- **Upload parent folder:** Click on **Choose folder** and pick the folder that will hold every order folder (for example **Client Uploads**). Leave it empty to use the folder from the product's uploader module instead.
- **Folder name for each order:** The name of the folder made for every order. If you leave it blank, DriveHub uses `Order - {order_id} - {product_name} ({user_email})`.
- **File name template:** Renames uploaded files, for example to add the order number. Leave it blank to keep the customer's own file name.

[![Upload parent folder, Folder name for each order and File name template with their tags](https://sovlix.com/wp-content/uploads/2026/10/drivehub-woocommerce-customer-uploads-03-set-folder-names.webp)](https://sovlix.com/wp-content/uploads/2026/10/drivehub-woocommerce-customer-uploads-03-set-folder-names.webp)

Click a tag under either template to add it where your cursor is. A **Preview** line shows how the name will look. These tags are available:

| Tag | Inserts |
| --- | --- |
| `{order_id}`, `{order_date}` | The order number and date |
| `{product_id}`, `{product_name}` | The product |
| `{user_id}`, `{user_email}`, `{user_login}`, `{user_role}` | The customer's account details |
| `{user_first_name}`, `{user_last_name}`, `{user_display_name}` | The customer's name |
| `{user_meta_KEY}` | Any customer meta field. Replace `KEY` with the meta key. |
| `{date}`, `{time}`, `{unique_id}` | The upload date, time and a unique code |
| `{file_name}`, `{file_extension}` | The original file name and extension (file name template only) |

## Step 6: Let Customers Describe or Sort Their Files (Optional)

Two more switches give customers a little more control:

- **Customers can describe each file:** Adds a short description field to each uploaded file. It is on by default.
- **Customers choose the upload folder:** Lets customers pick one of the folders inside your upload parent folder. Fill in **Label above the folder list** (for example "Choose a folder"), then click on **Choose default** to set the **Default folder** for customers who don't pick one.

[![Customers choose the upload folder turned on, with the folder list label and Default folder](https://sovlix.com/wp-content/uploads/2026/10/drivehub-woocommerce-customer-uploads-04-customer-folder-choice.webp)](https://sovlix.com/wp-content/uploads/2026/10/drivehub-woocommerce-customer-uploads-04-customer-folder-choice.webp)

When you're done:

- Click on **Done**.
- Click on **Save changes** in the bar at the bottom of the screen.

Don't forget to click **Save changes**. **Done** only closes the window.

## Step 7: Make a Product Uploadable

Now open the product that needs files from the customer:

- Go to **Products** > **Add New Product**, or open an existing product (we'll use **Live Workshop Ticket** at **$49.00**).
- In the **Product data** box, tick **Uploadable**.
- Open the **Upload to Google Drive** tab on the left.
- Tick **Show Upload Box**.

[![Uploadable ticked and Show Upload Box turned on in the Upload to Google Drive tab](https://sovlix.com/wp-content/uploads/2026/10/drivehub-woocommerce-customer-uploads-05-make-product-uploadable.webp)](https://sovlix.com/wp-content/uploads/2026/10/drivehub-woocommerce-customer-uploads-05-make-product-uploadable.webp)

## Step 8: Set Up the Upload Box (Upload to Google Drive Tab)

Under **Google Drive Upload Box Settings**, set how the box behaves for this product:

- Click on **Configure Uploader**. The **Insert DriveHub Module** window opens. Pick a **File Uploader** module and click on **Insert module**, or create a new one there. The module's folder is used when you left **Upload parent folder** empty in Step 5.
- **Upload Button Text:** The text on the upload button, for example "Upload Your Portfolio".
- **Upload Description:** A short note shown with the box.
- **Allowed File Types:** Comma separated extensions, for example `jpg, png, pdf`. Leave it blank to allow all types.
- **Min File Size (MB)** and **Max File Size (MB)**: Size limits. Leave them blank for no limit.
- **Max Files:** The most files a customer can upload for this product.
- Click on **Publish** (or **Update**).

[![Google Drive Upload Box Settings filled in, with the Configure Uploader button](https://sovlix.com/wp-content/uploads/2026/10/drivehub-woocommerce-customer-uploads-06-upload-box-settings.webp)](https://sovlix.com/wp-content/uploads/2026/10/drivehub-woocommerce-customer-uploads-06-upload-box-settings.webp)

Read [How to Use the File Uploader Module](https://sovlix.com/docs/how-to-let-visitors-upload-files-to-google-drive/) to learn more about uploader modules.

## Step 9: The Customer Uploads Files

And that's it for the setup. Depending on **Shown on**, the customer sees the upload box:

- On the **Product** page, before adding to cart.
- On the **Cart** and **Checkout** pages.
- On the **Order Received** (thank you) page. When both **Order Received** and **My Account** are on, the thank you message also says "You can now start uploading your documents."
- In **My Account** > **Orders** > **View**. The orders list also gets an **Upload Documents** button (or your own **Upload Button Text**).

[![The Google Drive upload box on the customer's order page, with one approved file and one pending review](https://sovlix.com/wp-content/uploads/2026/10/drivehub-woocommerce-customer-uploads-07-customer-upload-box.webp)](https://sovlix.com/wp-content/uploads/2026/10/drivehub-woocommerce-customer-uploads-07-customer-upload-box.webp)

The customer clicks **Browse Files** or drags files onto the box. Files that break your rules (wrong type, too big, too many) are refused with a message. Each uploaded file shows a thumbnail or icon, its size, a **Pending review** badge, a **Download** link and a **Remove** button. Customers can remove a file until you approve it.

Files uploaded before checkout are linked to the order when it is placed, and moved into that order's folder.

## Step 10: Review the Files (Order Screen)

Now check what the customer sent:

- Go to **WooCommerce** > **Orders** and open the order.
- Under the product, the **Uploaded Files** list shows each file with a thumbnail, size, type, image size and upload date.
- Click on **View** to open a file in Google Drive, or **Download** to save a copy.
- Click on **Approve** to accept a file.
- Click on **Decline** to reject it, type a **Reason for declining**, then click on **Decline file**.

[![The Uploaded Files list on the order screen, with View, Download, Approve and Decline for a pending file](https://sovlix.com/wp-content/uploads/2026/10/drivehub-woocommerce-customer-uploads-08-review-uploaded-files.webp)](https://sovlix.com/wp-content/uploads/2026/10/drivehub-woocommerce-customer-uploads-08-review-uploaded-files.webp)

**Tip:** To handle many files at once, tick them and click on **Approve selected** or **Decline selected**.

The customer gets an email when a file is approved or declined. A declined file shows your reason, and the customer can upload a replacement on the order page.

## Step 11: Find the Files in Google Drive

Open your upload folder in Google Drive. Each order has its own folder, named with your **Folder name for each order** template, for example **Order - 461 - Live Workshop Ticket (daniel.park@example.com)**.

[![One folder per order inside Client Uploads in the DriveHub File Browser](https://sovlix.com/wp-content/uploads/2026/10/drivehub-woocommerce-customer-uploads-09-order-folders-drive.webp)](https://sovlix.com/wp-content/uploads/2026/10/drivehub-woocommerce-customer-uploads-09-order-folders-drive.webp)

## Benefits of Letting Customers Upload to Google Drive

- **No more email attachments:** Every file arrives with its order, in the right folder.
- **Save hosting space:** Uploads go straight to Google Drive, not your server.
- **Stay organized:** One folder per order, named the way you want.
- **Review in one place:** Approve or decline files right from the WooCommerce order.
- **Keep customers in the loop:** They get an email for every decision and can send a replacement.

With **DriveHub** and **WooCommerce**, collecting customer files takes just a few clicks.

## Troubleshooting

- **No upload box on the order page:** Check that the order's status is on under **Order status**, and that **Order Received** or **My Account** is on under **Shown on**.
- **No box on the cart or checkout:** Turn on **Cart** or **Checkout** under **Shown on**.
- **A file is refused:** It breaks the product's **Allowed file types**, size limits or **Max files**.

**Related guides:**

- [How to Sell Google Drive Files with WooCommerce](https://sovlix.com/docs/how-to-sell-google-drive-files-with-woocommerce/)
- [How to Send WooCommerce Buyers to Google Drive Instead of Downloading](https://sovlix.com/docs/how-to-send-woocommerce-buyers-to-google-drive-instead-of-downloading/)
- [How to Allow WooCommerce Downloads Only for Logged-in Customers with DriveHub](https://sovlix.com/docs/how-to-allow-woocommerce-downloads-only-for-logged-in-customers-with-drivehub/)